Refund & Cancellation Policy
1. Overview
This policy explains how payments made on the Dar al-Kalima University website — primarily the purchase of an application form and related admission fees — are delivered, and the terms for cancellations and refunds.
2. Delivery of Service
The application form and admission services are digital. Immediately after a successful payment, your student portal account details (account number and password) are delivered electronically to the mobile number you provided by SMS, and a confirmation is sent by email. No physical shipping is involved.
3. Cancellation
You may cancel a payment before it is completed by closing the payment page without confirming. Once a payment has been successfully processed and the account has been issued, the transaction is considered complete.
4. Refunds
Application and admission fees are generally non-refundable once the application has been processed and the account issued, as the service is delivered immediately. Refunds are considered only in cases of a duplicate charge, a technical error, or a payment made in error. To request a refund, contact the Admissions Office within 14 days of the transaction with your Order ID.
5. How Refunds Are Processed
Approved refunds are returned to the original card used for the payment. Please allow up to 14 business days for the amount to appear on your statement, depending on your bank and card issuer.
6. Contact
For cancellations or refund requests, contact the Admissions Office: [email protected] · +970 2 275 7028 · Dar al-Kalima University, Bethlehem, Palestine.